1. Booking and Payment:

• All sessions must be booked in advance through our online booking system.

• Payment is required at the time of booking to secure your place.

• Refunds or credits may be issued in accordance with our cancellation policy (see section 3).

• By completing a booking, you confirm that you have read and agreed to these Terms and Conditions, and where applicable, the Pole Hire Waiver.

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2. Attendance and Punctuality:

• Please arrive promptly for the start time of your session.

• Late arrivals may not be permitted to join a session once it has started, and no refunds or credits will be issued in such cases.

• Entry to the studio is only permitted during your booked time.

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3. Cancellation and Refunds:​​

• Cancellation and refund terms vary depending on the type of booking.

• The applicable cancellation policy for each booking is clearly stated on the event listing and must be accepted at the time of checkout. By completing a booking, you accept and agree to the event-specific cancellation policy in place for the relevant session(s) in your booking.

• No-shows will not be eligible for refunds or credits. No refunds or credits will be issued outside of the stated event-specific cancellation policy.

• For sessions booked with a pass/package, cancellations within the event-specific cancellation policy will be credited back to the pass/package. Any bookings cancelled later than this will not be recredited and will count as a use against your package.

• Please note, passes & packages are non-refundable and non-transferable.

• Palace Studio reserves the right to cancel or reschedule sessions when necessary. In the rare event of a studio-initiated cancellation, affected participants will receive a full refund, transfer or credit.

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4. Health and Safety:​

• Participants must disclose any relevant pre-existing medical conditions, injuries, or limitations before participating.

• Participants must have completed the Palace Studio PAR-Q form before attending any sessions at the studio.

• Participants are responsible for ensuring that they are medically and physically fit to participate in the chosen session and should seek medical advice if unsure.

• Palace Studio (operated by P.S. Fit LTD) reserves the right to refuse entry to any participant deemed unfit or unsafe to participate.

• All participants under the age of 18 must provide written parental or guardian consent before attending. This must be submitted to Palace Studio before attending a class.

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5. Conduct, Etiquette, and Studio Rules:

• Respectful behaviour towards instructors, staff, and other participants is expected at all times.

• Teaching or running classes/events during standard pole or studio hire sessions is strictly prohibited.

• Participants must ensure any use of mobile phones or recording is respectful and appropriate, and that anyone captured in a video or photo are aware and have given their consent.

• Any damage to studio property caused by a participant's negligence or misconduct is the responsibility of the participant or hirer to replace or repair.

• The studio reserves the right to remove or refuse future bookings for breach of conduct.

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6. Personal Belongings:

• Palace Studio is not responsible for any loss or damage to personal belongings left on the premises.

• Participants are advised to only bring to class what is necessary, as there is limited space in the studio to store personal belongings.

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7. Pole Hire, Studio Hire, and Unsupervised Sessions:

• Pole hire and studio hire sessions are unsupervised. No instructor or staff member will be present during these bookings.

• Participants must have attended a minimum of four (4) pole classes (or equivalent) and be competent to train independently.

• All attendees must agree to and comply with the Pole Hire Waiver.

• The person making the booking is responsible for ensuring any additional attendees also meet these requirements and have agreed to the waiver.

• Participants train at their own risk. Palace Studio is not liable for injury, loss, or damage except in cases of gross negligence.

• Teaching, instructing, or running classes or events during regular hire is not permitted unless a separate business hire agreement is in place.

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8. External Business Hire & Workshops

• External instructors or hirers must provide evidence of appropriate insurance and qualifications prior to their booking.

• The hirer is fully responsible for the safety and conduct of their attendees during the session.

• Palace Studio accepts no liability for injury, loss, or damage arising from third-party instruction or activities, except in cases of gross negligence.

• Hirers must ensure their attendees are aware of and comply with all studio safety rules.

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9. Changes to Schedule or Terms:

• Palace Studio reserves the right to modify class schedules, instructors, pricing, or these terms and conditions at any time, with or without notice.

• Notification of any significant changes will be provided to participants via email or website updates.
   

10. Liability Waiver (Updated, Effective Oct 2025):

• I hereby agree to the following:

  1. ​​That I am participating voluntarily in a Class/Workshop/Pole Hire/Studio Hire offered by Palace Studio. I recognize that the sessions offered by Palace Studio require physical exertion that may be strenuous and may cause physical injury, and I am fully aware of the risks and hazards involved. I represent and warrant that I am physically fit and I have no medical condition that would prevent my full participation and I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I might incur as a result of participating in the program.​​​

  2. For instructor-led sessions only, I understand that I may receive physical assists or adjustments to enhance or correct my body posture during class by the instructor leading the class. I will take accountability for alerting the instructor of any injury or impairment in advance before class begins.

  3. I agree to self-determine my exertion through good judgment and to discontinue any activity that exceeds my personal limitations.

  4. I knowingly, voluntarily, and expressly waive and release any claim I may have against Palace Studio (operated by P.S. Fit LTD), its owners, staff, instructors, or affiliates arising from injury, loss, or damages sustained as a result of participation, except in cases of gross negligence.

  5. Palace Studio does not provide medical insurance and accepts no responsibility for any costs associated with injury or medical treatment.

  6. I, my heirs, and legal representatives forever release, waive, discharge and covenant not to sue Palace Studio (operated by P.S. Fit LTD) for any injury or accident, except in cases of gross negligence.

  7. I have read the above release and waiver of liability and fully understand its contents.

  8. I voluntarily agree to the terms and conditions stated on this page.

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11. Governing Law:

• These terms and conditions are governed by and construed in accordance with the laws of England. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
   

By booking a session with us, you confirm that you have read, understood, and agree to these Terms and Conditions.

If you have any questions or concerns regarding these terms, please contact us.

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Updated and effective from: October 2025 (Version 2)